Refund policy

If Treebars is not for you, ask within 14 days of your first payment for a plan and we will refund it in full.

The part of a top-up the balance has not spent can be refunded within 14 days of the top-up. Whatever has already paid for use — events, messages or Iris past the plan’s allowances — cannot, because that use has been delivered.

A renewal is not refunded, but you can cancel at any time and the plan simply ends at the end of the period already paid for. If a renewal was charged by mistake — after you cancelled, or twice — tell us and we will put it right.

Nothing here takes away a right the law gives you as a consumer where you live, including a right to withdraw from a purchase.

Reply to the receipt Paddle sent you, or find your purchase at paddle.net, or write to billing@treebars.com with the project’s name. A refund goes back to the card that paid, usually within 5 to 10 working days.