Acceptable use policy

Nothing you upload to Treebars, send with it, or link to from a message, a short link or a page may be:

• phishing — anything made to get people to give away passwords, payment details or other private information under false pretences, or to impersonate another company, person or government;
• malware, or a link to it — anything that installs, runs or downloads software people did not ask for;
• child sexual abuse material, of any kind, ever;
• content that infringes somebody’s copyright, trademark or other rights;
• harassment, threats, or hate directed at people for who they are;
• messages to people who did not agree to receive them, or a way around somebody’s choice to stop receiving them;
• anything else that breaks the law where it is sent or seen.

Treebars is not file hosting. A file in a project’s library is served to the public only while something published uses it — a page, a sent message or the brand — and only pictures, videos, fonts and PDFs are accepted. A PDF is checked as it is uploaded: one that runs script, asks for information in a form, opens other files or programs, or links to an address known to be phishing or malware is refused.

Use the report form or write to abuse@treebars.com with the address of what you are reporting and what is wrong with it. You do not need an account. Every error page on our file host links to the form.

We look at every report within one business day. Child sexual abuse material, and phishing or malware that is live, we take down as soon as we have confirmed it, without waiting to hear from the customer. Anything else we may first ask the customer to remove or explain.

Taking a file down stops it being served everywhere at once — in every page, message and inbox that shows it — and the customer is told on their project’s timeline. Where a whole project is being used for abuse, we stop serving all of its files and pages.

A first breach that was a mistake usually ends with the content removed. A deliberate or repeated breach ends with the project — and, where it is the account itself that is abusive, the account — suspended or closed, as the terms allow, with any paid time left treated as they say. We keep what we need to show what happened, and report child sexual abuse material and serious crime to the authorities as the law requires.

If you think we took something down by mistake, reply to the message that told you, or write to abuse@treebars.com, and a person will look at it again.